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    Freezing in Monterey

    Mac
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    • Matt PackwoodM
      Matt Packwood @Matt Packwood
      last edited by

      @Russ I have been messing around and the issue seems to be after a reboot, if the program / app is started "automatically", it then freezes / I force quit, restart and no issues....

      1 Reply Last reply Reply Quote 0
      • Matt PackwoodM
        Matt Packwood
        last edited by

        @Russ Has anyone else reported this? Are there any log files I can check?

        RussR 2 Replies Last reply Reply Quote 0
        • RussR
          Russ @Matt Packwood
          last edited by

          @matt-packwood , no one except you has reported it yet. My Mac won't upgrade to Monterey but I'll see if AWS offers a way to run it in the cloud. It will be much easier to fix if I can reproduce it.

          Russell VanderMey

          tuicemenT 1 Reply Last reply Reply Quote 0
          • tuicemenT
            tuicemen @Russ
            last edited by

            @russ @Matt-Packwood There is a thread developer forum that may help shed some light on this.

            1 Reply Last reply Reply Quote 0
            • RussR
              Russ @Matt Packwood
              last edited by

              @matt-packwood,

              Can you check under the Login Items tab in System Preferences, Users and Groups? You should have a TRIGGERcmdAgent entry in there. Please delete it (or all of them if you have multiple). Then close and re-open the TRIGGERcmdAgent app. It should re-install the login item.

              I'm just thinking something might have gone wrong when it was added initially, but I admit, I'm grasping.

              Screen Shot 2022-01-12 at 6.06.30 PM.png

              Russell VanderMey

              1 Reply Last reply Reply Quote 0
              • Matt PackwoodM
                Matt Packwood
                last edited by

                @Russ it was in Start-Up twice, I followed your instructions and am now testing...

                Matt PackwoodM 1 Reply Last reply Reply Quote 0
                • Matt PackwoodM
                  Matt Packwood @Matt Packwood
                  last edited by

                  @Russ It works for a few minutes then freezes....

                  Matt PackwoodM 1 Reply Last reply Reply Quote 0
                  • Matt PackwoodM
                    Matt Packwood @Matt Packwood
                    last edited by

                    @Russ TRIGGERcmdAgent Helper is running, TRIGGERcmdAgent is Not Responding.

                    RussR 1 Reply Last reply Reply Quote 0
                    • RussR
                      Russ @Matt Packwood
                      last edited by Russ

                      @matt-packwood , bummer. What is TRIGGERcmdAgent Helper? Can you send a screenshot?

                      Russell VanderMey

                      Matt PackwoodM 2 Replies Last reply Reply Quote 0
                      • Matt PackwoodM
                        Matt Packwood @Russ
                        last edited by

                        @russ Screen Shot 2022-01-19 at 10.18.31 AM.png

                        1 Reply Last reply Reply Quote 0
                        • Matt PackwoodM
                          Matt Packwood @Russ
                          last edited by

                          @russ
                          From the "Open Ports":

                          cwd
/Applications/TRIGGERcmdAgent.app/Contents/Resources/app/src
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/TRIGGERcmdAgent Helper.app/Contents/MacOS/TRIGGERcmdAgent Helper
txt
/private/var/db/oah/279281326358528_279281326358528/1266f2a906e23197a1c950e781683fdf2b4437efdf0aca9f3f65029301b078bb/TRIGGERcmdAgent Helper.aot
txt
/usr/libexec/rosetta/runtime
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/en.lproj/locale.pak
txt
/Library/Apple/usr/libexec/oah/libRosettaRuntime
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Squirrel.framework/Versions/A/Squirrel
txt
/private/var/db/oah/279281326358528_279281326358528/4e03275c3fc0c8d75e1a418fee5e751a30227a524fb8a800421cb2d314a06ea8/Squirrel.aot
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Mantle.framework/Versions/A/Mantle
txt
/private/var/db/oah/279281326358528_279281326358528/3cf89e489b28275962cd7d61cfd61b87b9c0685ef4aa5a4a83ed97bc6b04a681/Mantle.aot
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/ReactiveCocoa.framework/Versions/A/ReactiveCocoa
txt
/private/var/db/oah/279281326358528_279281326358528/f0f2b98a20cfb93677d67ef1646b121cac5ff393513ff4d2322cd1325286ab6c/ReactiveCocoa.aot
txt
/Library/Preferences/Logging/.plist-cache.KJz82Mj6
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/pdf_viewer_resources.pak
txt
/private/var/db/timezone/tz/2021a.3.0/icutz/icutz44l.dat
txt
/System/Library/Extensions/AGXMetal13_3.bundle/Contents/Resources/ds.g13g
txt
/private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/C/com.vandermeyconsulting.triggercmdagent.helper/com.apple.metal/16777235_322/functions.data
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Libraries/libffmpeg.dylib
txt
/private/var/db/oah/279281326358528_279281326358528/5b88d564e2dc20ba94d1551e71f0770ee56bec715fb2073aaa2f2f0b49e45661/libffmpeg.dylib.aot
txt
/System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/MacOS/AppleMetalOpenGLRenderer
txt
/private/var/db/oah/279281326358528_279281326358528/062a5b64cf579bee8e0f91354af64e1dea0741cc8f9b2e1a36be3c98c9e519f3/AppleMetalOpenGLRenderer.aot
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Libraries/libnode.dylib
txt
/private/var/db/oah/279281326358528_279281326358528/deebf460331330236f369b3d9a986a59527d2487f590b920cdc96aec6677a831/libnode.dylib.aot
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
txt
/private/var/db/oah/279281326358528_279281326358528/b9ffe9a6d397aff8c374a102c4113c94a804006d5b4d7174ab293a5fe29f799b/Electron Framework.aot
txt
/usr/share/icu/icudt68l.dat
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/icudtl.dat
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/content_shell.pak
txt
/private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/0/com.apple.LaunchServices.dv/com.apple.LaunchServices-3027-v2.csstore
txt
/usr/lib/dyld
0
/dev/null
1
/dev/null
2
/dev/null
3
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/icudtl.dat
4
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/en.lproj/locale.pak
5
->0xcd22e2ed4300e02b
6
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/content_shell.pak
7
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/pdf_viewer_resources.pak
8
/dev/urandom
9
->0xcd22e2ed43007073
10
/private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/C/com.vandermeyconsulting.triggercmdagent.helper/com.apple.metal/16777235_322/functions.list
11
/private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/C/com.vandermeyconsulting.triggercmdagent.helper/com.apple.metal/16777235_322/functions.data
12
/System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/Resources/default.metallib
13
/System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/Resources/PixelConverter.metallib
14
count=0, state=0xa
15
->0xc010c1d108e52518
16
->0x48c8e5c7172ffc8e
17
count=0, state=0xa
18
->0x4d0e05ff13ebdf7c
19
->0xa9eef662a90bb211
                          RussR 1 Reply Last reply Reply Quote 0
                          • RussR
                            Russ @Matt Packwood
                            last edited by

                            @matt-packwood, do you have any antivirus software on your Mac? You could try disabling that temporarily to see if that's killing the agent somehow. That might explain why it's happening on your mac but no one else has seen it.

                            Russell VanderMey

                            Matt PackwoodM 1 Reply Last reply Reply Quote 0
                            • Matt PackwoodM
                              Matt Packwood @Russ
                              last edited by

                              @russ Ah!!!! It is Sophos Anti-Virus... Now I need to see how to stop it "killing TriggerCMD".

                              tuicemenT 1 Reply Last reply Reply Quote 0
                              • tuicemenT
                                tuicemen @Matt Packwood
                                last edited by

                                @matt-packwood, Just an Idea (I don't run a Mac) What if you didn't allow Sophos service to auto load on startup then start the service after TRIGGERcmd had loaded? I suspect Sophos service is loading first.
                                This seems to indicate you can stop and start Sophos
                                https://community.sophos.com/on-premise-endpoint/f/sophos-endpoint-software/10616/how-do-i-temporarily-stop-sophos

                                Matt PackwoodM 1 Reply Last reply Reply Quote 0
                                • Matt PackwoodM
                                  Matt Packwood @tuicemen
                                  last edited by

                                  @tuicemen I know that what I am about to say is different than your suggestion but I think it is relevant. I started without Sophos working then turned it on, TriggerCMd was killed...

                                  RussR 1 Reply Last reply Reply Quote 0
                                  • RussR
                                    Russ @Matt Packwood
                                    last edited by Russ

                                    @matt-packwood, thank you. That helps me to know that because I should fix that if I can. I used to use Sophos. It's good AV.

                                    I'll see if I can figure out why Sophos thinks the triggercmd agent is a virus. I hope I can get a free scanner from their site and reproduce the problem. Stay tuned.

                                    EDIT: I scanned with the free SophosScanAndClean_x64.exe tool and it did not identify my Windows TRIGGERcmd agent as a virus. I'll try the Mac version next.

                                    Russell VanderMey

                                    Matt PackwoodM 1 Reply Last reply Reply Quote 0
                                    • Matt PackwoodM
                                      Matt Packwood @Russ
                                      last edited by

                                      @russ I am running on an iMac, also I am reaching out to Sophos support...

                                      RussR 1 Reply Last reply Reply Quote 0
                                      • RussR
                                        Russ @Matt Packwood
                                        last edited by

                                        @matt-packwood, thank you. My Mac Sophos scan came back clean, and the agent still worked afterward, so I'm not going to be able to reproduce it unless maybe I buy a copy of Sophos. Let me know what they say please.

                                        Russell VanderMey

                                        Matt PackwoodM 1 Reply Last reply Reply Quote 0
                                        • Matt PackwoodM
                                          Matt Packwood @Russ
                                          last edited by

                                          @russ I got it working, I had to add the agent to the exclusions (see picture).

                                          Screen Shot 2022-01-25 at 1.18.39 PM.png

                                          RussR 1 Reply Last reply Reply Quote 0
                                          • RussR
                                            Russ @Matt Packwood
                                            last edited by

                                            @matt-packwood, good. Thanks for showing that to other users too.

                                            Russell VanderMey

                                            Matt PackwoodM 1 Reply Last reply Reply Quote 0
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