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    Freezing in Monterey

    Mac
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    • Matt Packwood
      Matt Packwood last edited by

      is anyone having issues with the app/software freezing / locking up in macOS Monterey? I have removed and reinstalled but "no joy".

      Matt

      1 Reply Last reply Reply Quote 0
      • Matt Packwood
        Matt Packwood last edited by

        Anyone????

        Russ 1 Reply Last reply Reply Quote 0
        • Russ
          Russ @Matt Packwood last edited by

          @Matt-Packwood, sorry I'm on the road. I'll upgrade my mac when I get home and try it.

          Does it work at all? Does it freezes then continue or does it stay frozen? How do you fix it when it freezes? Sorry for 20 questions, but it might help.

          If anyone else reading this has Monterey, is the TRIGGERcmd Agent giving you any trouble?

          Russell VanderMey

          1 Reply Last reply Reply Quote 0
          • Matt Packwood
            Matt Packwood last edited by

            I have "CleanMyMac" so I get a pop-up about frozen apps, the app appears to be frozen so I kill it. If I restart it then it runs for a while (lets say a couple of hours) then freezes again.

            Russ 1 Reply Last reply Reply Quote 0
            • Russ
              Russ @Matt Packwood last edited by

              @Matt-Packwood, I tried to upgrade my mac and it said Monterey is not available.

              When it freezes, what happens? Do you click the icon and it does nothing?

              Russell VanderMey

              1 Reply Last reply Reply Quote 0
              • Matt Packwood
                Matt Packwood last edited by

                It seems like the app freezes if it is started during start-up, if I then kill it and restart it is "good"...

                1 Reply Last reply Reply Quote 0
                • Matt Packwood
                  Matt Packwood last edited by

                  Yep, that is the pattern....

                  Matt Packwood 1 Reply Last reply Reply Quote 0
                  • Matt Packwood
                    Matt Packwood @Matt Packwood last edited by

                    @Russ I have been messing around and the issue seems to be after a reboot, if the program / app is started "automatically", it then freezes / I force quit, restart and no issues....

                    1 Reply Last reply Reply Quote 0
                    • Matt Packwood
                      Matt Packwood last edited by

                      @Russ Has anyone else reported this? Are there any log files I can check?

                      Russ 2 Replies Last reply Reply Quote 0
                      • Russ
                        Russ @Matt Packwood last edited by

                        @matt-packwood , no one except you has reported it yet. My Mac won't upgrade to Monterey but I'll see if AWS offers a way to run it in the cloud. It will be much easier to fix if I can reproduce it.

                        Russell VanderMey

                        tuicemen 1 Reply Last reply Reply Quote 0
                        • tuicemen
                          tuicemen @Russ last edited by

                          @russ @Matt-Packwood There is a thread developer forum that may help shed some light on this.

                          1 Reply Last reply Reply Quote 0
                          • Russ
                            Russ @Matt Packwood last edited by

                            @matt-packwood,

                            Can you check under the Login Items tab in System Preferences, Users and Groups? You should have a TRIGGERcmdAgent entry in there. Please delete it (or all of them if you have multiple). Then close and re-open the TRIGGERcmdAgent app. It should re-install the login item.

                            I'm just thinking something might have gone wrong when it was added initially, but I admit, I'm grasping.

                            Screen Shot 2022-01-12 at 6.06.30 PM.png

                            Russell VanderMey

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                            • Matt Packwood
                              Matt Packwood last edited by

                              @Russ it was in Start-Up twice, I followed your instructions and am now testing...

                              Matt Packwood 1 Reply Last reply Reply Quote 0
                              • Matt Packwood
                                Matt Packwood @Matt Packwood last edited by

                                @Russ It works for a few minutes then freezes....

                                Matt Packwood 1 Reply Last reply Reply Quote 0
                                • Matt Packwood
                                  Matt Packwood @Matt Packwood last edited by

                                  @Russ TRIGGERcmdAgent Helper is running, TRIGGERcmdAgent is Not Responding.

                                  Russ 1 Reply Last reply Reply Quote 0
                                  • Russ
                                    Russ @Matt Packwood last edited by Russ

                                    @matt-packwood , bummer. What is TRIGGERcmdAgent Helper? Can you send a screenshot?

                                    Russell VanderMey

                                    Matt Packwood 2 Replies Last reply Reply Quote 0
                                    • Matt Packwood
                                      Matt Packwood @Russ last edited by

                                      @russ Screen Shot 2022-01-19 at 10.18.31 AM.png

                                      1 Reply Last reply Reply Quote 0
                                      • Matt Packwood
                                        Matt Packwood @Russ last edited by

                                        @russ
                                        From the "Open Ports":

                                        cwd
/Applications/TRIGGERcmdAgent.app/Contents/Resources/app/src
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/TRIGGERcmdAgent Helper.app/Contents/MacOS/TRIGGERcmdAgent Helper
txt
/private/var/db/oah/279281326358528_279281326358528/1266f2a906e23197a1c950e781683fdf2b4437efdf0aca9f3f65029301b078bb/TRIGGERcmdAgent Helper.aot
txt
/usr/libexec/rosetta/runtime
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/en.lproj/locale.pak
txt
/Library/Apple/usr/libexec/oah/libRosettaRuntime
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Squirrel.framework/Versions/A/Squirrel
txt
/private/var/db/oah/279281326358528_279281326358528/4e03275c3fc0c8d75e1a418fee5e751a30227a524fb8a800421cb2d314a06ea8/Squirrel.aot
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Mantle.framework/Versions/A/Mantle
txt
/private/var/db/oah/279281326358528_279281326358528/3cf89e489b28275962cd7d61cfd61b87b9c0685ef4aa5a4a83ed97bc6b04a681/Mantle.aot
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/ReactiveCocoa.framework/Versions/A/ReactiveCocoa
txt
/private/var/db/oah/279281326358528_279281326358528/f0f2b98a20cfb93677d67ef1646b121cac5ff393513ff4d2322cd1325286ab6c/ReactiveCocoa.aot
txt
/Library/Preferences/Logging/.plist-cache.KJz82Mj6
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/pdf_viewer_resources.pak
txt
/private/var/db/timezone/tz/2021a.3.0/icutz/icutz44l.dat
txt
/System/Library/Extensions/AGXMetal13_3.bundle/Contents/Resources/ds.g13g
txt
/private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/C/com.vandermeyconsulting.triggercmdagent.helper/com.apple.metal/16777235_322/functions.data
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Libraries/libffmpeg.dylib
txt
/private/var/db/oah/279281326358528_279281326358528/5b88d564e2dc20ba94d1551e71f0770ee56bec715fb2073aaa2f2f0b49e45661/libffmpeg.dylib.aot
txt
/System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/MacOS/AppleMetalOpenGLRenderer
txt
/private/var/db/oah/279281326358528_279281326358528/062a5b64cf579bee8e0f91354af64e1dea0741cc8f9b2e1a36be3c98c9e519f3/AppleMetalOpenGLRenderer.aot
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Libraries/libnode.dylib
txt
/private/var/db/oah/279281326358528_279281326358528/deebf460331330236f369b3d9a986a59527d2487f590b920cdc96aec6677a831/libnode.dylib.aot
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Electron Framework
txt
/private/var/db/oah/279281326358528_279281326358528/b9ffe9a6d397aff8c374a102c4113c94a804006d5b4d7174ab293a5fe29f799b/Electron Framework.aot
txt
/usr/share/icu/icudt68l.dat
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/icudtl.dat
txt
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/content_shell.pak
txt
/private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/0/com.apple.LaunchServices.dv/com.apple.LaunchServices-3027-v2.csstore
txt
/usr/lib/dyld
0
/dev/null
1
/dev/null
2
/dev/null
3
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/icudtl.dat
4
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/en.lproj/locale.pak
5
->0xcd22e2ed4300e02b
6
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/content_shell.pak
7
/Applications/TRIGGERcmdAgent.app/Contents/Frameworks/Electron Framework.framework/Versions/A/Resources/pdf_viewer_resources.pak
8
/dev/urandom
9
->0xcd22e2ed43007073
10
/private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/C/com.vandermeyconsulting.triggercmdagent.helper/com.apple.metal/16777235_322/functions.list
11
/private/var/folders/g3/8by1rzh91zb851tk6dj06wj40000gn/C/com.vandermeyconsulting.triggercmdagent.helper/com.apple.metal/16777235_322/functions.data
12
/System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/Resources/default.metallib
13
/System/Library/Extensions/AppleMetalOpenGLRenderer.bundle/Contents/Resources/PixelConverter.metallib
14
count=0, state=0xa
15
->0xc010c1d108e52518
16
->0x48c8e5c7172ffc8e
17
count=0, state=0xa
18
->0x4d0e05ff13ebdf7c
19
->0xa9eef662a90bb211
                                        Russ 1 Reply Last reply Reply Quote 0
                                        • Russ
                                          Russ @Matt Packwood last edited by

                                          @matt-packwood, do you have any antivirus software on your Mac? You could try disabling that temporarily to see if that's killing the agent somehow. That might explain why it's happening on your mac but no one else has seen it.

                                          Russell VanderMey

                                          Matt Packwood 1 Reply Last reply Reply Quote 0
                                          • Matt Packwood
                                            Matt Packwood @Russ last edited by

                                            @russ Ah!!!! It is Sophos Anti-Virus... Now I need to see how to stop it "killing TriggerCMD".

                                            tuicemen 1 Reply Last reply Reply Quote 0
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