@william-siqueira, thank you for the screenshots. That helps.
Notice the data folder for the background agent is in root's home folder, not your williams user.
/root/.TRIGGERcmdDataI also see No token exists. Login to request one. So you can probably fix it if you run:
sudo su - triggercmdagent --console (paste in your token)Or you could copy your /home/william/.TRIGGERcmdData folder to /root/.TRIGGERcmdData so it won't create a second computer in your account because you already have a computerid.cfg file in /home/william/.TRIGGERcmdData and the background agent that will run as root will use that computer id.