Short Bookmark says device is offline but shows online in main PC list,

[Smart Communities]

What's up Russ? Hope all is well. Title says it all. PC is green in main computer list but is red when viewing short bookmarks. Any idea what would cause this?

While I have you.

• Possible to display short bookmarks on the main " View Triggers" screen?
• Create shorter bookmarks by default?
• If I delete offline devices will they come back if eventually online again?

TIA

[Russ]

@Smart-Communities the red on the Short Bookmarks page is not showing the online/offline status of the computer. It's telling you that the command/computer combo no longer exists.

For example, I have a command on my DS computer that no longer exists. I probably renamed it.

If you click Configure, it will show you a blank Select Trigger field with a pulldown to re-select something for that short bookmark URL.

About your other questions:

Q: Possible to display short bookmarks on the main " View Triggers" screen?
A: It's currently not possible. How about I move the "Create Short Bookmark" button to the top of the Bookmark page?

Q: Create shorter bookmarks by default?
A: I think there's a legit use case for the original bookmarks. They're meant to be ephemeral - they can expire after a set number of hours. They're also invalidated if the command is deleted or renamed. Short bookmarks are valid as long as the computer name and command name they refer to exist.

Q: If I delete offline devices will they come back if eventually online again?
A: No, so if you delete a computer, you'll need to re-input a token when the agent runs on it again, and it will create a new computer record for it at that point.

[Smart Communities]

@Russ Hey man. No need to move the "create short bookmark" link. I was wanting the ability to view all standard and short bookmarks for a specific PC in the same screen.

Anyway the offline issue. The PC is green and showing the 3 active Triggers one of which is the reboot one that's there upon install. I just went to create a short bookmark and it shows up as red.

This PC is using a slimmed down version of Windows. It's also in a CATV headend so not sure if there's any extra security on the network connection.

[Russ]

@Smart-Communities, I think you need to edit your short bookmark and re-select your reboot command.

I suspect maybe you renamed your computer?

I just did that - I added a space between New and Laptop. It made my short bookmark red because it no longer matched the computer name:

Then I fixed it by editing my short bookmark and re-selecting my reboot command:

About your idea to have the ability to view all standard and short bookmarks - it's not possible to show the standard bookmarks because they're not stored in the database. The standard bookmarks use a JWT, which is what makes them so long.