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    Short Bookmark says device is offline but shows online in main PC list,

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    • S
      Smart Communities
      last edited by

      What's up Russ? Hope all is well. Title says it all. PC is green in main computer list but is red when viewing short bookmarks. Any idea what would cause this?

      While I have you.

      • Possible to display short bookmarks on the main " View Triggers" screen?
      • Create shorter bookmarks by default?
      • If I delete offline devices will they come back if eventually online again?

      TIA

      RussR 1 Reply Last reply Reply Quote 0
      • RussR
        Russ @Smart Communities
        last edited by Russ

        @Smart-Communities the red on the Short Bookmarks page is not showing the online/offline status of the computer. It's telling you that the command/computer combo no longer exists.

        For example, I have a command on my DS computer that no longer exists. I probably renamed it.
        857324b0-d705-4d65-9521-d931e4d447c9-image.png

        If you click Configure, it will show you a blank Select Trigger field with a pulldown to re-select something for that short bookmark URL.
        fc8a3105-5b74-48bf-a2c4-f1c94d4e85cb-image.png

        About your other questions:

        Q: Possible to display short bookmarks on the main " View Triggers" screen?
        A: It's currently not possible. How about I move the "Create Short Bookmark" button to the top of the Bookmark page?

        Q: Create shorter bookmarks by default?
        A: I think there's a legit use case for the original bookmarks. They're meant to be ephemeral - they can expire after a set number of hours. They're also invalidated if the command is deleted or renamed. Short bookmarks are valid as long as the computer name and command name they refer to exist.

        Q: If I delete offline devices will they come back if eventually online again?
        A: No, so if you delete a computer, you'll need to re-input a token when the agent runs on it again, and it will create a new computer record for it at that point.

        Russell VanderMey

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