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    Subscription problem

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    • G
      Giaretta
      last edited by

      I made the payment through paypal, and canceled the renewal. I was not aware that this would cancel the service I just paid for. Is it possible to release the functions for the paid period, or cancel for subscription renewal, without having to pay twice?

      RussR 1 Reply Last reply Reply Quote 0
      • RussR
        Russ @Giaretta
        last edited by

        @Giaretta, no problem. I sent a refund from paypal.

        Russell VanderMey

        1 Reply Last reply Reply Quote 1
        • G
          Giaretta
          last edited by

          thanks man !

          1 Reply Last reply Reply Quote 0
          • Haresh ShahH
            Haresh Shah
            last edited by

            Hi, I paid for the subscription a few minutes back but it is still showing as unsubscribed/free account. My account email and Paypal account email are different. Can that be the cause. Please help. Need to setup the account urgently.

            RussR 1 Reply Last reply Reply Quote 0
            • RussR
              Russ @Haresh Shah
              last edited by

              @Haresh-Shah, please check again. I found your paypal subscription and I fixed your account - you're subscribed now.

              You subscribed before I moved TRIGGERcmd to new servers last night. This is one reason I upgraded. Sometimes the Paypal communication failed because of a DNS problem.

              Russell VanderMey

              1 Reply Last reply Reply Quote 0
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