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    Alexa doesn't find the commands

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    • RussR
      Russ @Mau Rios
      last edited by

      @Mau-Rios, that's strange. Don't give up though, I know we can make this work.

      You tried "Remove All" then "Discover" right, and you still don't see your commands as devices?

      If so, please try disabling and re-enabling the TRIGGERcmd Smart Home skill here:
      https://alexa.amazon.com/spa/index.html#skills/dp/B07P1MMFRP

      Also, please go into your user profile and make sure your computer is your default computer:
      30797023-aa52-4092-805d-e8069942a5e0-image.png

      Russell VanderMey

      Mau RiosM 1 Reply Last reply Reply Quote 0
      • Mau RiosM
        Mau Rios @Russ
        last edited by

        @Russ said in Alexa doesn't find the commands:

        @Mau-Rios, that's strange. Don't give up though, I know we can make this work.

        You tried "Remove All" then "Discover" right, and you still don't see your commands as devices?

        If so, please try disabling and re-enabling the TRIGGERcmd Smart Home skill here:
        https://alexa.amazon.com/spa/index.html#skills/dp/B07P1MMFRP

        Also, please go into your user profile and make sure your computer is your default computer:
        30797023-aa52-4092-805d-e8069942a5e0-image.png

        Friend is there any way for me to communicate with you by email?
        I think it would be better for me to send you some prints to help solve my problem.

        RussR 1 Reply Last reply Reply Quote 0
        • RussR
          Russ @Mau Rios
          last edited by

          @Mau-Rios, I just sent you an email.

          Russell VanderMey

          1 Reply Last reply Reply Quote 0
          • Hey ArturH
            Hey Artur
            last edited by

            Hello everyone, I had the same problem with the commands created on the pc. For me it worked filling the "Voice" field and the Ground field as foreground. In a few seconds, Echo found the device. I don't know if this is a feature of the software or if it's a bug. If it is a characteristic, I believe it is necessary to specify that these fields must be filled in this way.

            RussR 1 Reply Last reply Reply Quote 0
            • RussR
              Russ @Hey Artur
              last edited by Russ

              @Hey-Artur, yea for Alexa or Google Assistant to find your commands, you have to fill in the command's Voice field.

              Maybe I should change this to say, "Required for Alexa and Google Assistant":

              39187fdf-0a60-40df-b8e5-e37d511d3bab-image.png

              Russell VanderMey

              1 Reply Last reply Reply Quote 1
              • Enzo Melo FrancoE
                Enzo Melo Franco
                last edited by

                Alguem pode me ajudar?
                Eu formatei meu pc recentemente é quando voltei a instalar o app, minhas rotinas aviam sumido tive que refazê-las, mas ao refazê-las sumiu do alexa, tentei reconectar com a conta do TRIGGERcmd Smart Home, saindo e entrando da conta que fiz, mas simplesmente não resolve, elas não aparecem ou atualizam

                RussR 1 Reply Last reply Reply Quote 0
                • RussR
                  Russ @Enzo Melo Franco
                  last edited by Russ

                  @Enzo-Melo-Franco, I might know what's wrong.

                  Your computer needs to have the "Voice Name" field filled in, or it has to be your default computer.

                  Your first computer is your default computer, but you had to create a new computer in your account. I suspect your new computer isn't set as your default.

                  Please go into your profile set your default computer.

                  a4d68645-e167-4fd0-8d8c-8cca7e80b447-image.png

                  Russell VanderMey

                  Enzo Melo FrancoE 1 Reply Last reply Reply Quote 1
                  • Enzo Melo FrancoE
                    Enzo Melo Franco @Russ
                    last edited by

                    @Russ trigger.png

                    está nomeado pelo que sei, eu apaguei o computador antigo e criei um novo porem não resolveu

                    Enzo Melo FrancoE 1 Reply Last reply Reply Quote 0
                    • Enzo Melo FrancoE
                      Enzo Melo Franco @Enzo Melo Franco
                      last edited by

                      @Enzo-Melo-Franco Lembrando que eu quero apenas que a função da alexa funcione, ela não encontra os comandos

                      RussR 1 Reply Last reply Reply Quote 0
                      • RussR
                        Russ @Enzo Melo Franco
                        last edited by Russ

                        @Enzo-Melo-Franco, I see your "Voice Name" field is empty. One way to allow Alexa to find your commands is to click Edit and fill that in.

                        Or better yet, make your computer your default like this:

                        1. Click your name in the upper-right corner, and click Profile:
                          f45ed899-ba5b-4373-bdd0-1917fa482d27-image.png
                        2. Select your computer in the Default Computer pulldown.
                          e56dc79a-4750-4968-b9b9-b9835ce9f33b-image.png
                        3. Click Submit
                          ae87d658-55ee-4aff-b58a-68da498ea8a6-image.png

                        Alexa will not find your commands on a computer unless one of these is true:

                        • The computer is your default
                        • The computer has a "Voice Name"

                        Your commands also must have a Voice value set in the GUI Editor:
                        1f92b49c-1a76-4eeb-bbd5-7c9f7e1addc4-image.png

                        Russell VanderMey

                        Enzo Melo FrancoE 1 Reply Last reply Reply Quote 1
                        • Enzo Melo FrancoE
                          Enzo Melo Franco @Russ
                          last edited by

                          @Russ Oh, obrigado eu não havia visto essa opção de perfil, tudo resolvido muito obrigado

                          RussR 1 Reply Last reply Reply Quote 0
                          • RussR
                            Russ @Enzo Melo Franco
                            last edited by

                            @Enzo-Melo-Franco said in Alexa doesn't find the commands:

                            Oh, obrigado eu não havia visto essa opção de perfil, tudo resolvido muito obrigado

                            Awesome. I'm glad it's working.

                            Russell VanderMey

                            Eduardo HenriqueE 1 Reply Last reply Reply Quote 0
                            • Eduardo HenriqueE
                              Eduardo Henrique @Russ
                              last edited by

                              @Russ O meu problema é o mesmo do amigo. Já fiz o que vc orientou mais acima mas o app ainda não consegue reconhecer os comandos. O que devo fazer?
                              Já desinstalei a skill e instalei novamente, renomeei o computador, enfim, já fiz de tudo que foi dito acima.

                              cab2d04f-53a7-481c-a124-9400ff135492-image.png

                              9a7742ed-10c8-4ffa-b2fc-1f86e98a6190-image.png

                              RussR 1 Reply Last reply Reply Quote 0
                              • RussR
                                Russ @Eduardo Henrique
                                last edited by

                                @Eduardo-Henrique, one thing I don't see in your screenshots is whether your computer is your default. I see it doesn't have a voice name. You could click that Edit button and give it one. It shouldn't need a voice name if it's your default, but it would create your TRIGGERcmd Smart Home devices if not.

                                The other thing I don't see in your screenshots is whether your commands have a voice word set. That's also necessary.

                                Please also confirm you've activated the TRIGGERcmd Smart Home Alexa skill, not the TRIGGERcmd skill. They both can be activated, but the TRIGGERcmd Smart Home skill is what you want.

                                Russell VanderMey

                                Eduardo HenriqueE 1 Reply Last reply Reply Quote 0
                                • Eduardo HenriqueE
                                  Eduardo Henrique @Russ
                                  last edited by

                                  @Russ Já dei o nome ao dispositivo, configurei o computador como o principal e renomeei os comandos e ainda sim não foi possível para a alexa encontrar os comandos. A skill ativada é a TRIGGERcmd Smart Home como orientado.
                                  Seguem os prints

                                  PS: Tem alguma relação com o modelo da alexa? A minha é do modelo de 3ª geração.

                                  PS2: Realizo os mesmos procedimentos e a mensagem que me aparece na primeira vez que tento encontrar os dispositivos pela skill é a que se encontra no segundo print do primeiro post, já quando tento encontrar os dispositivos logo após a instalação da skill, o app apenas sinaliza que não foi possível encontrar qualquer dispositivo

                                  5794d91d-a32c-4438-9c61-733c34367732-image.png

                                  678a43dc-4d69-40b7-b807-79f6c623e829-image.png

                                  RussR 1 Reply Last reply Reply Quote 0
                                  • RussR
                                    Russ @Eduardo Henrique
                                    last edited by Russ

                                    @Eduardo-Henrique, no, the type of Alexa device you have does not matter. You don't even need an Alexa device - you could use your cell phone.

                                    What's your TRIGGERcmd account's email address? Can you send that to me via the forum chat? I checked the account associated with your forum email address and you don't have any computers in that account.

                                    Or did you delete your computer? That would explain it why you don't have any computers in that account.

                                    I wonder if the problem is you have 2 TRIGGERcmd accounts and you've linked the Alexa skill to the account with no computers in it.

                                    Russell VanderMey

                                    Eduardo HenriqueE 1 Reply Last reply Reply Quote 0
                                    • Eduardo HenriqueE
                                      Eduardo Henrique @Russ
                                      last edited by

                                      @Russ Eu acabei deletando o computador da conta porque acreditei que pudesse refazer o processo desde o inicio, mas infelizmente nada mudou.
                                      O meu email é o mesmo tanto daqui quanto da skill.

                                      Não sei mais o que fazer, acabei só aceitando mesmo kkkkk
                                      Tentei realizar a configuração pelo IFTTT mas também não deu certo

                                      RussR 1 Reply Last reply Reply Quote 0
                                      • RussR
                                        Russ @Eduardo Henrique
                                        last edited by Russ

                                        @Eduardo-Henrique, I might know what the problem was if you want to try again.

                                        I see your computer name has a character in it that rendered with a questionmark.

                                        481142c7-de3e-4279-8882-718eb805cd1c-image.png

                                        If you delete your c:\Users\(your user)\.TRIGGERcmdData\token.tkn file, then close and re-open TRIGGERcmd Agent, it will prompt you again for the token and re-create your computer, including the commands.

                                        After that, please rename your computer to remove any of these characters:

                                        à, è, ì, ò, ù, À, È, Ì, Ò, Ù
                                        á, é, í, ó, ú, ý, Á, É, Í, Ó, Ú, Ý
                                        â, ê, î, ô, û, Â, Ê, Î, Ô, Û
                                        ã, ñ, õ, Ã, Ñ, Õ

                                        I think that is why the Alexa synchronization is failing. It can't handle that character.

                                        Russell VanderMey

                                        Eduardo HenriqueE 1 Reply Last reply Reply Quote 0
                                        • Eduardo HenriqueE
                                          Eduardo Henrique @Russ
                                          last edited by

                                          @Russ Amigo, finalmente deu tudo certo.
                                          Assim que realizei a troca do caractere por um normal a alexa reconheceu todos os comandos programados.

                                          Muito obrigado pela ajuda!

                                          RussR 2 Replies Last reply Reply Quote 0
                                          • RussR
                                            Russ @Eduardo Henrique
                                            last edited by

                                            @Eduardo-Henrique, awesome!

                                            And thank you for helping me find that bug. I will fix that so it won't break when you use those characters.

                                            Russell VanderMey

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