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    HELP..my account amazon no connect with trigger cmd

    Mac
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    • Juan Carlos Aguilar MarchenaJ
      Juan Carlos Aguilar Marchena
      last edited by Juan Carlos Aguilar Marchena

      Hello good afternoon I am trying to activate my cmd trigger account in the amazon store but it says "it cannot be activated at that moment" but on my macbook's alexa if it is activated I send a voice to test my alexa and it does not run it seems to me that it's because it doesn't link to trigger cmd's amazon store account. What can I do?... I already factory reset my Mac, removed the Mac from the web page and added the Mac again, but it doesn't run anything and can't link to the Amazon store... PS: in the app from my alexa cell phone doesn't want to link either......help please

      RussR 1 Reply Last reply Reply Quote 0
      • RussR
        Russ @Juan Carlos Aguilar Marchena
        last edited by

        @juan-carlos-aguilar-marchena, I looked at your account and you don't have any computers associated with it. Maybe you deleted it.

        If you close and re-open the agent it would prompt you again for your token, then it will re-create your computer in your account.

        After that, please try running the commands using the web interface. You'll want to make sure that works before trying Alexa.

        On your cell phone, are you trying to log in with email/password or are you trying to use the Pair code to log it in?

        Please try linking the TRIGGERcmd Smart Home skill to your account using this page:
        https://alexa.amazon.com/spa/index.html#skills/search/triggercmd smart home/?&ref-suffix=iss_gw

        Russell VanderMey

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