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    Installation Failed, Failed to extract installer

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    • P
      Phil Davenport
      last edited by

      Installation Failed, Failed to extract installer - the message when i run installer

      Have definitely got a 64bit machine running Windows 10 - 64 bit
      😞

      RussR 1 Reply Last reply Reply Quote 0
      • RussR
        Russ @Phil Davenport
        last edited by

        @phil-davenport, I have a couple ideas. You could try right-clicking it and running "As administrator" or maybe just re-download it and try again.

        Russell VanderMey

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        • P
          Phil Davenport
          last edited by

          Hi, tried both those options multiple times last night (forgot to say). It seems to come up with this message almost instantly when I try to run the installer. It’s a Ryzen 1800 system, Win 10, 16gb and a vive pro. I use 360 total protection as AV.

          RussR 1 Reply Last reply Reply Quote 0
          • P
            Phil Davenport
            last edited by

            This post is deleted!
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            • P
              Phil Davenport
              last edited by

              hope that makes more sense to you than me πŸ™‚

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              • RussR
                Russ @Phil Davenport
                last edited by Russ

                @phil-davenport, I'm glad you mentioned your AV software! I keep forgetting some AV applications break the installer. Please try temporarily disabling that during the TRIGGERcmd agent install. I think that will work.

                Russell VanderMey

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                • P
                  Phil Davenport
                  last edited by

                  sorted πŸ™‚

                  RussR 1 Reply Last reply Reply Quote 0
                  • RussR
                    Russ @Phil Davenport
                    last edited by Russ

                    @phil-davenport, awesome. I'm glad that worked. Sorry I didn't think of that right away.

                    Russell VanderMey

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