Hi Russ,
So following your instructions I was able to install the agent successfully but when I try to run a command using the "play" button in the GUI editor nothing happens. I am able to manually execute the batch file from explorer so I know that it works. it just seems that the agent is failing to actually run the file. its a very simple path too so I dont think the path is the issue:

C:\x10 shorts\bedroom heater on.bat

any thoughts?
Thanks again for your help
Karl

i had the exact same error but I tried installing the agent on a 64 bit windows system.
i saw this advice and retried after deleting the commands.json file (which showed as containing 0 kb) and there was no commands.json.backup file to delete. i also tried deleting the entire triggercmd folder and re-running the agent installer but neither worked

please help!

I am trying to install the triggercmd agent for the first time on a windows 64 bit os. when I run the agent installer and enter the token it gives a lengthy error to the effect that the commands.json.backup file does not exist.

I have tried uninstalling the triggercmd agent and deleting the triggercmd folder from the C:\users folder and then reinstalling... same outcome.

any suggestions? I really want to get this working but I am stumped.
Thanks for any help you can offer

one more update... i tried deleting the entire triggercmd folder under c:\users (which was still there after i uninstalled the agent from the windows control panel). i also deleted the pc from my profile at triggercmd.com.
this allowed me to run the agent exe app again and enter a fresh token but that ultimately led to the same java error saying that the command.json.backup file does not exist... and sure enough when i check the triggercmd file which was recreated there is a command.json file but no backupfile.
i have a jpg of the exact error message but not sure how to post it in this forum.
pls help. i am very excited to use this system.

thanks
karl

and just to confirm this is an amd a10 running windows 10 64 bit
please help!
Thanks
Karl

I am trying to install the window agent for triggercmd and i get a java error.
i found a similar post in the forums with the advise to delete the command.json and command.json.backup files... i deleted the command.json but did not have a command.json.backup file. I also tried uninstalling the triggercmd application from the windows control panel and reinstalling the agent.... all those attempts led to the same error message on attempted reinstall